Hope Without Borders (“HWB,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit hopewithoutborders.net (the “Site”), contact us, subscribe to updates, volunteer, participate in our programs, submit a story or inquiry, or make a donation.

Safety notice: Because HWB supports people affected by persecution, conflict, displacement, censorship, health emergencies, and other sensitive circumstances, please do not submit confidential beneficiary information, political affiliations, medical records, immigration or asylum details, precise locations, identity documents, or information that could create a safety risk through a general website form. Contact us first so that we can identify an appropriate secure channel.

1. Scope and who we are

This Policy applies to information processed through the Site and related online communications controlled by HWB. It does not apply to websites, payment services, social networks, or other services operated independently by third parties.

For purposes of applicable data-protection laws, HWB is generally the organization responsible for deciding how Site-related personal information is used, unless a separate notice states otherwise.

2. Information we collect

Information you provide directly

Depending on how you interact with us, we may collect:

  • Contact information, such as your name, email address, telephone number, mailing address, and communication preferences.
  • Donation information, such as donation amount, frequency, campaign designation, billing contact details, transaction confirmation, and information needed to issue a receipt. Payment-card and bank-account details are generally collected and processed by our third-party payment processor rather than stored directly by HWB.
  • Newsletter and engagement information, such as email signup details, interests, email delivery status, and whether you open or interact with our messages where permitted by law.
  • Volunteer and participation information, such as skills, availability, professional background, areas of interest, and information you choose to include in an application or message.
  • Messages and content, including questions, feedback, testimonials, photographs, stories, documents, or other materials you submit.
  • Program-related information that is reasonably necessary to respond to a request, evaluate eligibility, coordinate assistance, or administer a program. We will seek additional consent or provide a more specific notice when required.

Information collected automatically

When you use the Site, we and our service providers may automatically receive information such as your IP address, browser type, device type, operating system, approximate location derived from IP address, referring page, pages viewed, links clicked, visit dates and times, session duration, and error or performance data.

Information from other sources

We may receive information from donation processors, email-service providers, event or volunteer platforms, social media services when you interact with our pages, referral partners, and publicly available sources. We use such information only for purposes consistent with this Policy and applicable law.

3. How we use information

We may use personal information to:

  • operate, secure, maintain, troubleshoot, and improve the Site;
  • respond to questions, requests, and program inquiries;
  • process one-time or recurring donations and send confirmations or receipts;
  • manage newsletter subscriptions and send stories, program updates, volunteer opportunities, humanitarian news, event invitations, and fundraising communications;
  • coordinate volunteers, partners, programs, events, and community activities;
  • measure Site traffic, campaign performance, and engagement;
  • prevent fraud, abuse, security incidents, and unauthorized activity;
  • comply with legal, accounting, tax, reporting, and regulatory obligations; and
  • protect the rights, safety, dignity, and interests of HWB, our community, beneficiaries, and the public.

Where laws such as the GDPR or UK GDPR apply, our legal bases may include your consent, performance of a requested service, compliance with legal obligations, protection of vital interests, and our legitimate interests in operating a secure and effective humanitarian organization, provided those interests are not overridden by your rights.

4. Cookies, Google Analytics 4, and Google Tag Manager

The Site may use cookies, pixels, local storage, tags, and similar technologies. These technologies may be used for essential Site functions, security, remembering preferences, measuring traffic, and understanding how visitors use the Site.

We may use Google Analytics 4 to generate aggregated reports about Site traffic and engagement. We may deploy analytics and other tags through Google Tag Manager. Google and other service providers may process device, browser, usage, and approximate-location information according to their own terms and privacy notices.

You can manage cookies through your browser settings and, where presented, through our cookie-preference tool. Blocking certain cookies may affect Site functionality. You may also use Google’s browser add-on for opting out of Google Analytics where available.

We do not intend to use analytics data to identify beneficiaries or to combine general Site analytics with confidential case information.

5. How we disclose information

We may disclose personal information only as reasonably necessary to:

  • Service providers: hosting, website maintenance, cybersecurity, analytics, email delivery, customer or donor management, form processing, document storage, and similar operational support.
  • Payment processors and financial institutions: to process donations, prevent fraud, handle refunds, and maintain transaction records.
  • Programs, volunteers, and partners: when necessary to respond to a request, coordinate a program, or deliver assistance, subject to appropriate confidentiality and security measures.
  • Professional advisers: lawyers, accountants, auditors, insurers, and consultants who need the information to provide services.
  • Authorities and protective disclosures: when required by law, legal process, or a valid government request, or when reasonably necessary to protect safety, rights, security, or prevent harm.
  • Organizational changes: in connection with a merger, restructuring, transfer of assets, or similar transaction, subject to applicable legal protections.
  • With your direction or consent: for any other purpose you authorize.

We seek to limit access to sensitive humanitarian information to people who need it for an authorized purpose.

6. No sale of personal information

HWB does not sell personal information for money. We do not use personal information for cross-context behavioral advertising. We do not knowingly sell or share the personal information of individuals under 16.

7. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to provide requested services, maintain donor and financial records, honor communication preferences, resolve disputes, protect safety and security, and comply with legal, tax, audit, and reporting requirements.

Retention periods vary by the type and sensitivity of the information, the relationship involved, legal requirements, and operational needs. We may retain limited records of an unsubscribe request so that we can continue to honor it.

8. Data security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, email, transmission, or storage system can be guaranteed to be completely secure. You are responsible for using appropriate caution when sending sensitive information online.

If you believe information you provided to us may be at risk, contact us promptly using the details below.

9. International visitors and data transfers

HWB is based in the United States, and our service providers may operate in the United States and other countries. Your information may therefore be processed in jurisdictions whose privacy laws differ from those where you live. Where required, we use appropriate safeguards for international transfers.

10. Your privacy rights and choices

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or a copy of your personal information; restrict or object to certain processing; withdraw consent; opt out of certain disclosures; or appeal a decision regarding a privacy request.

You may unsubscribe from marketing emails by using the unsubscribe link in the message. Transactional, donation, security, or service-related communications may continue where necessary.

To submit a privacy request, email info@HopeWithoutBorders.Net with the subject line “Privacy Request.” We may need to verify your identity and authority before completing a request. We will not discriminate against you for exercising a privacy right.

You may also authorize an agent where applicable. We may request proof that the agent is authorized to act for you.

11. Children’s privacy

The Site is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information online from children under 13 without legally required parental consent. If you believe a child has provided personal information through the Site, contact us so that we can review and take appropriate action.

12. Do Not Track signals

Some browsers offer a “Do Not Track” setting. Because there is not a universally accepted standard for responding to these signals, the Site may not respond to them. You can use browser controls, cookie preferences made available on the Site, and other opt-out tools described in this Policy.

13. Third-party websites and services

The Site may link to third-party donation platforms, social networks, partner websites, video services, maps, or other external services. Their privacy practices are governed by their own notices. We encourage you to review them before providing personal information.

14. Changes to this Privacy Policy

We may update this Policy to reflect changes in our practices, technology, services, or legal obligations. We will post the revised version on this page and update the “Last updated” date. Where required, we will provide additional notice or seek consent.

15. Contact us

Hope Without Borders

New York, NY 10004

United States

Email: info@HopeWithoutBorders.Net

Telephone: +1 703-843-7967


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